Shipping Policy

1. Order Processing Time

  • Order Processing Time: We process and prepare orders for shipment within 2-3 business days. Orders are not processed or shipped on Sundays or public holidays

2. Shipping Destinations & Cost

  • We ship worldwide from our warehouse in Hong Kong.
  • Free Shipping: Enjoy free shipping on all orders HK$160+ (≈US$20+).
  • International Shipping: A flat fee of HK$40 (≈US$6) applies to orders below HK$160 (≈US$20).
  • Hong Kong (Local Shipping): Free for all orders.
  • 【Shipping to the USA and Canada is temporarily suspended due to shipping issues】

3. Delivery Times

  • Estimated delivery times are as follows:
    • To North America (e.g., USA, Canada): 10-20 business days
    • To Europe: 9-14 business days
    • To Asia:  7-14 business days
  • Please note: These are estimated only and are not guaranteed. Delays due to customs, weather, or other factors beyond our control may occur.

4. Customs, Duties, and Import Taxes

  • Important for International Customers: Your order may be subject to import duties, taxes, and fees levied by the destination country once the shipment arrives. These charges are the customer's responsibility and are not included in the product price or shipping cost.
  • As a Hong Kong-based business, we are not responsible for these charges, and we we cannot estimate their value. For more information, please contact your local customs office.

5. Tracking Your Order

  • Once your order is shipped, you will receive a confirmation email with a tracking number (where available) to monitor your package's journey.

6. Lost or Damaged Packages

  • We pack every order with care. However, if your package is lost or damaged during transit, please contact us at cs.sounion@gmail.com within 7 days upon arrival, and we will work with the shipping carrier to resolve the issue.